TERMS AND CONDITIONS OF THE PRIMEMEDHUB.COM PLATFORM

§ 1. General Provisions

1. These Terms and Conditions define the rules for using the PrimeMedHub.com online platform (hereinafter referred to as the “Platform”), the rules for providing electronic services, and the scope of the Operator’s liability.

2. The Operator of the Platform and the Data Controller is:

   Maxi Maja OÜ,

   registered office: Harju maakond, Lasnamäe linnaosa, Lõõtsa tn 5, 11415 Tallinn, Estonia.

   Registration number (Registrikood): 16093742

   VAT ID: EE102309654 | Polish Tax ID (NIP): 5263400722 | EORI: EE16093742

3. Contact with the Operator is available via e-mail and dedicated messengers (WhatsApp, Telegram, Signal) indicated on the Platform.

4. Use of the Platform requires acceptance of these Terms and Conditions and the Privacy Policy.

5. The Platform is an informational and intermediary service in the field of medical services, including medical tourism, whose purpose is to inform and facilitate contact between users/patients and medical entities, doctors, hospitals, clinics, and other healthcare organizations operating within the European Union and outside its borders.

6. The Platform does not provide medical services, does not offer medical advice, and does not replace direct contact between a patient and a physician.

7. These Terms and Conditions constitute a legally binding agreement between the Platform Operator (hereinafter referred to as the “Operator”) and the user of the Platform (hereinafter referred to as the “User”).

§ 2. Nature of the Platform’s Activity

1. Operational model: PrimeMedHub.com is an informational, promotional, and educational platform presenting offers of Medical Facilities and Logistics Partners.

2. No status as a medical entity: The Operator is not a medical entity, does not provide medical services, does not give medical advice, and does not perform diagnoses.

3. No role as a travel organizer: The Operator is not a travel agency or tourism organizer within the meaning of tourism service regulations. The Platform only indicates third parties offering accommodation and transportation.

§ 3. Electronic Services Provided

1. The Operator enables Users to:

   a) Browse a database of Medical Facilities and their offers.

   b) Use a contact form to submit inquiries.

   c) Access educational and training materials as well as health prevention information.

   d) Facilitate contact with a patient coordinator at a selected Clinic.

2. Initial contact with the User takes place via the form and is recorded in the Operator’s CRM system.

3. Further communication may be conducted via e-mail and messengers (WhatsApp, Telegram, Signal, etc.), to which the User consents by initiating contact through these channels.

4. The Platform enables:

   a) access to information about medical facilities, doctors, and offered procedures,

   b) sending inquiries to selected facilities,

   c) coordination and informational-educational support (including access to training materials and information on health prevention and medical travel),

   d) organization of consultations, including so-called “Second Opinion” services.

5. The Operator acts exclusively as an informational and educational intermediary.

6. The Operator:

   a) does not medically verify content provided by medical facilities,

   b) does not approve, recommend, or guarantee treatment effectiveness,

   c) bears no responsibility for therapeutic decisions or their outcomes.

§ 4. Rules for Sharing Medical Data

1. Direct relationship: The Operator does not collect, store, or analyze the User’s medical documentation.

2. File transfer: All test results, X-rays, and other sensitive data are transmitted by the User directly to the selected Medical Facility via secure communication channels agreed with that facility.

3. The Operator only provides technical means of contact and does not participate in the circulation of medical documentation.

§ 5. Logistics, Accommodation, and On-site Care

1. Information about hotels, transport companies, and local attractions presented on the Platform is for informational purposes only.

2. On-site logistical assistance (e.g. airport transfers, hotel reservations) is provided by a coordinator assigned by the respective Clinic.

3. The Operator does not charge Users any fee for indicating Logistics Partners or for assistance provided by the Clinic’s coordinator.

§ 6. Payments and Settlements

1. Place of payment: All payments for medical services, procedures, accommodation, and transport are made by the User directly to the service provider (Clinic, hotel, etc.) on site.

2. No commission from the patient: The Operator does not charge Users fees for using the Platform, unless a separate agreement for a “Second Opinion” service or premium services provides otherwise.

3. Deposits: If a Clinic requires a deposit to reserve a procedure date, the terms of payment and refund are governed by that Clinic’s regulations.

4. The Platform may charge fees or deposits for intermediary and organizational services. A deposit does not constitute payment for a medical service but a fee for the Operator’s services.

5. Detailed payment, refund, and deadline terms are determined individually and provided to the User prior to payment.

6. The Operator is not responsible for actions of external payment operators. In the case of premium services, refunds are available within 14 days of purchase, in accordance with the Consumer Rights Directive (2011/83/EU).

§ 7. “Second Opinion” Service

1. The service consists of facilitating contact with a medical specialist to analyze a case based on documentation provided by the patient.

2. The User acknowledges that the “Second Opinion” does not replace an in-person examination and is consultative in nature. The Operator is not responsible for the substantive content of the opinion.

3. The “Second Opinion” service involves analysis of medical documentation by a physician from a cooperating facility.

4. The User acknowledges that:

   a) the opinion is conditional,

   b) it does not replace an in-person examination,

   c) it is based solely on the provided documentation.

§ 8. Limitation of Liability (Medical Disclaimer)

1. The Operator is not liable for:

   a) medical and promotional content published by Medical Facilities,

   b) results of procedures, medical complications, or quality of medical care,

   c) accommodation and transportation standards,

   d) User decisions made based on information found on the Platform.

2. Any claims related to improper performance of medical or logistical services must be addressed directly to the entities providing those services.

3. The Operator’s liability is limited to the technical operation of the Platform.

4. The Operator is not responsible for:

   a) quality, legality, or effectiveness of medical services,

   b) therapeutic decisions of doctors and facilities,

   c) treatment outcomes, complications, or lack of results,

   d) content provided by third parties.

5. Where legally permissible, the Operator’s liability is limited to the amount actually paid for intermediary services.

6. The Operator is not liable for Platform downtime caused by force majeure (e.g. network failures, cyberattacks) or technical errors.

§ 9. User Obligations

1. Users are required to provide truthful contact data in forms and messengers.

2. It is prohibited to transmit unlawful content or content infringing third-party rights via the Platform.

3. Users must provide accurate and up-to-date information.

4. Users bear full responsibility for actions taken using their account.

5. Sharing accounts with third parties is prohibited.

§ 10. Complaints and Governing Law

1. Complaints regarding the Platform’s operation may be submitted via the Operator’s e-mail address and will be reviewed within 14 days.

2. These Terms are governed by Estonian law, without prejudice to mandatory consumer protection laws of the User’s country of residence.

3. Disputes shall be resolved amicably, and if no agreement is reached, by the court competent for the Operator’s registered office or in accordance with consumer protection regulations.

4. These Terms are subject to the law of the Operator’s registered office, taking into account mandatory EU consumer protection provisions.

5. Users have the right to out-of-court consumer dispute resolution via the EU Online Dispute Resolution (ODR) platform.

§ 11. Final Provisions

1. The Operator reserves the right to amend these Terms in the event of new functionalities or changes in law.

2. The current version of the Terms is always available on PrimeMedHub.com.

3. Amendments take effect upon publication on the Platform.

4. The Terms are effective as of the date of publication.

5. If any provision is found invalid, the remaining provisions remain in force.

§ 12. Definitions

• Platform – an online service presenting information about medical services and entities and facilitating contact between Users and medical facilities.

• User – an adult individual or legal entity using the Platform.

• Patient – a User using the Platform to obtain information or organize medical services.

• Medical Facility – a healthcare entity, hospital, clinic, doctor, or healthcare organization cooperating with the Operator.

• Services – informational, organizational, and intermediary services provided electronically by the Operator.

§ 13. No Medical Advice

1. Information provided on the Platform is for informational purposes only.

2. No content on the Platform constitutes medical advice, diagnosis, or therapeutic recommendation.

3. Treatment decisions are made independently by the User in consultation with the selected Medical Facility.

§ 14. User Account

1. Creating an account is voluntary but may be required to access certain Platform functionalities.

2. Users must provide truthful and up-to-date data.

3. Users bear full responsibility for actions taken using their account.

4. Sharing accounts with third parties is prohibited.

§ 15. Content and Intellectual Property

1. All content available on the Platform is the property of the Operator or third parties.

2. Copying, distributing, or using content without authorization is prohibited.

§ 16. Third-Party Websites

1. The Platform may contain links to third-party websites.

2. The Operator is not responsible for the content, policies, or actions of such websites.

§ 17. Personal Data Protection

1. Users’ personal data is processed in accordance with GDPR and the Platform’s Privacy Policy.

2. Medical data is processed solely on the basis of explicit User consent.

§ 18. Cookies

1. The Platform uses cookies for traffic analysis and personalization. Details are provided in the Privacy Policy.

2. By continuing to use the Platform, the User consents to the use of cookies.